Frequently Asked Questions
Information about orders, delivery, exchanges, and returns.
Order and Payment
How do I measure my foot size?
Optionally, we can produce all shoes to order, according to your measurements.
Can I make design or detail changes on a shoe on your site?
You can request changes to the color, heel height, heel thickness, toe and heel openness and closeness, pattern, and embellishments on any shoe found on our site. To do this, please contact us before placing your order. The product price may change as a result of the alterations made.
Can I cancel my order?
Since products are put into production upon order, you can cancel your order within 24 hours of placing it. To cancel, you must notify us by sending an email to info@sanemiko.net with your order number. Your refund will be credited to your credit card within 5 to 7 business days. Cancellation requests made after 24 hours will not be accepted.
Will there be a list of names on the soles of my wedding shoes for good luck?
Yes. Unless otherwise specified when ordering, all bridal shoes include a "may you be next" tag in the box.
Shipping and Delivery
When will my order be delivered?
The shipping time for each product can be found in the "Shipping and Delivery" section on the product page. You will be informed by e-mail for the products you order. Our shipments originate from Izmir. Our company is not responsible for delays caused by the shipping company. Deliveries cannot be made on public holidays and weekends.
Since the products are custom-made, your order is processed after your payment is made. For this reason, we do not have a cash on delivery option. You can take advantage of our installment options for credit cards through our website.
Which shipping company is my domestic order being sent with?
Your order is being shipped with Yurtiçi Kargo.
Which shipping company is my international order being sent with? Will I have to pay extra?
In general, the recipient is responsible for paying additional costs such as customs duties, taxes, and clearance fees. These fees can vary widely and are often dependent on the item's price and type, package weight and dimensions, country of origin, and the destination country's taxes.
Sanemiko is not responsible for any additional charges that may apply after a purchase is completed on its website.
Exchange and Return
Can I make an exchange?
If you experience any issues with the shoe size, you are entitled to a free exchange for the exact same model, color, and heel height. Exchanges for other reasons are not accepted unless there is a manufacturing defect.
For in-stock items, you may request an exchange for the product(s) you purchased within 2 business days from the date you received your order. For exchanges/alterations, both shipping costs (round trip) are borne by the customer. The product must be returned with its original box/packaging and tag.
Can I return the products?
Since the products are personalized according to your requests and produced specially for you, we do not have a return option unless there is a manufacturing defect.
Size incompatibility, tonal differences in product color due to lighting in the photo shoot, shedding due to the structure of the material used in the product are not considered manufacturing defects. The packaging of the product you wish to return must be undamaged and unused. You can exercise your right to return within 5 business days.
Couldn't find the answer you were looking for?
Our brides and customers are important to us. If you have any questions about our products or your order, please contact us. We are here to help you!