Delivery and Returns Policy

DELIVERY

When will the product you ordered arrive?

You will be informed by email about the products you order. The preparation and shipping times for orders are specified on each product page in the "product information" section, specific to the product. Our shipments originate from Izmir. Our company is not responsible for delays caused by the cargo company.

If there is a delay or cancellation caused by our company, the buyer will be informed. Therefore, it is important that your membership information is complete and accurate. Deliveries cannot be made on public holidays and special days.

You can also view your orders and track their status by logging into our website and visiting the "My Account" section.

Which cargo company will your order be shipped with?

We ship with Aras Kargo.

How will you know when your order has been shipped?

When your order is handed over to the cargo company, information about your order will be sent to the email address registered in our system.

Will you pay any fee when receiving your order?

You will not pay any fee during cargo delivery for orders placed via credit card or bank transfer.

What happens if no one is at the address at the time of delivery?

If the cargo company cannot find anyone at the given address, it leaves a "Cargo Notification Note" and the cargo returns to the branch. In this case, the cargo must be picked up by the recipient from the branch within 2 days. If not picked up from the branch within 2 days, it will be returned to our company. If the product is resent, the shipping fee will be borne by our customer. To avoid such a situation, we recommend that you track your cargo and contact the cargo branch or us in special cases where you will not be at the address.

Can the recipient name or address be changed after an order is placed?

You can contact us by sending an email to info@sanemiko.net.

What should you do if your order arrives incorrect, incomplete, or damaged?

Firstly, if the outer packaging of the product is damaged due to faulty handling by the shipping company, have the cargo official prepare a report.

If there is an error caused by our company, please contact us via info@sanemiko.net. Our company will work promptly to find a solution to rectify any problems encountered during the production and sales process.

Additionally, in cases where multiple products are ordered, shipments may be sent separately. In this case, no additional shipping fee will be charged to our customer.

What should you pay attention to during cargo delivery?

First, check the name on the label to ensure that the correct cargo has been delivered to you, and make sure that your cargo has been delivered without any damage. If you are asked to pay a fee other than the one specified in the email sent to you by our company, please contact us.

RETURNS

Since products are personalized according to your wishes and specially produced for you, we do not have a return option unless there is a manufacturing defect. Number incompatibility, tonal differences in product color due to lighting in photographs, shedding due to the structure of the material used in the product are not considered manufacturing defects. The packaging of the product you wish to return must be undamaged and unused. You must obtain approval from us for the product(s) you wish to return and send it/them with its original box and all accessories. You can exercise your right to return within 5 business days.

EXCHANGE PROCESSES

For our shoe models, if you experience a size issue, you have the right to a free exchange for the exact same model. For other reasons, an exchange cannot be accepted due to personalizations made on your behalf, unless there is a manufacturing defect. For in-stock products, you can request an exchange for the product(s) you purchased within 5 business days from the date you received your order. Exchange requests will be evaluated and you will be contacted.

In order to exchange the product(s) you have purchased; first, after your order reaches you, if you wish to exchange, you must inform us within 2 days. This way, if the product you want for exchange is in stock, we can set it aside for you. For exchanges, you can contact us by email or phone.

In exchange transactions, both shipping costs (round trip) are borne by the customer.

The product must be returned with its original box/packaging and label. (Exchanges for products that are stained, torn, unravelled, have worn soles, worn leather, or packaging taped with cargo bags will not be accepted.)

If the product or products you wish to exchange are in stock, they will be shipped to you as soon as possible after the suitability of the returned product or products for exchange conditions is approved.

If the product you requested is not available in our stock, you can use your right at any time for 1 year. A gift voucher for the amount can be issued. This way, you can use this gift voucher on the site at any time.