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Frequently Asked Questions
How long does delivery take after ordering?
Since our products are made to order, the average production time is 7-14 business days. Total delivery time, including shipping, ranges from 10-18 business days.
What is your return and exchange policy?
Since our products are made to order and personalized, standard returns are not accepted. Exchanges are available in case of manufacturing defects or damaged products. Please contact us for detailed information.
How can I decide on a number selection?
We offer a wide range of sizes, from 34.5 to 42. Half sizes are included. If you are unsure about your size, you can get support by sharing your foot measurements via WhatsApp.
Can I change the heel height?
Yes! We have 8 different heel options: Flat, 3cm Thin, 3cm Thick, 5cm Thin, 5cm Thick, 7cm Thin, 7cm Standard, and 10cm Thin. You can specify your preferences when ordering.
Can I place a wholesale order?
For wholesale orders, please contact us at info@sanemiko.net or via WhatsApp. We will provide information on special pricing and production times.