Frequently Asked Questions

How do I measure my foot size?

Optionally, we can produce all shoes to your measurements, upon your order.

When will my order be delivered?

The shipping time for each product can be found in the "Shipping and Delivery" section on the product page. You will be informed by email for the products you order. The preparation and shipping times for orders are specified for each product on its respective product page under "product information". Our shipments originate from Izmir. Our company is not responsible for delays caused by the shipping company. In case of a delay or cancellation caused by our company, the buyer will be informed. Therefore, it is important that your membership information is complete and accurate. Deliveries cannot be made on public holidays and weekends.
Additionally, you can log in to our website and view your orders and track their status in the "My Account" section.

Do you have a cash on delivery option?

Since products are custom-made, your order is processed after your payment is made. Therefore, we do not have a cash on delivery option.

Do you have an installment payment option?

You can benefit from our installment options for credit cards for transactions made through our website.

Can I exchange an item?

In case of a size issue with our shoe models, you have the right to a free exchange for the exact same model, color, and heel height. Exchanges are not accepted for other reasons unless there is a manufacturing defect. For in-stock products, you can request an exchange for the product/products you purchased within 2 business days from the date you received your order. Exchange requests will be evaluated, and you will be contacted. For you to be able to exchange the in-stock product/products you purchased; first, after your order reaches you, if you want to make an exchange, you must inform us within 2 days. This way, if the product you want to exchange for is available in our stock, we can reserve it for you. You can contact us via email or phone for an exchange. For exchange/alteration transactions, both shipping fees (round trip) are borne by the customer. The product must be returned with its original box/packaging and tag. (Exchanges for products that are stained, torn, detached, have worn soles, worn leather, or packaging taped with a cargo bag are not accepted.) If the in-stock product or products you wish to exchange are in stock, after the product or products you sent back for exchange are approved to meet the exchange conditions, they will be shipped to you as soon as possible.

Can I cancel my order?

Since products go into production upon order, you can cancel your order within 24 hours of creating it. To cancel, you must notify us by sending an email to info@sanemiko.net with your order number. Your refund will be reflected on your credit card within 5 to 7 business days. The time banks take to reflect refunds varies. Cancellation requests made after 24 hours will not be accepted.

Can I return products?

Since products are customized according to your wishes and specially produced for you, we do not have a return option unless there is a manufacturing defect. Size incompatibility, tonal differences in product color due to lighting in photographs, shedding due to the nature of the material used in the product are not considered manufacturing problems. The packaging of the product you wish to return must be undamaged and unused. You must obtain approval from us for the product(s) you wish to return and send them with their original box and all accessories. You can exercise your right to return within 5 business days.

Which cargo company is used for my domestic order?

Your order is shipped with Yurtiçi Kargo.

Which cargo company is used for my international order? Do I pay an extra fee in addition to the shipping cost?

When a package is shipped internationally, it may be subject to import duties, customs duties, and/or fees (e.g., handling fees) imposed by the destination country. These fees are usually paid when the package arrives in the destination country. In general, the buyer is responsible for paying additional costs such as customs duties, taxes, and customs clearance fees. These fees can vary greatly and generally depend on the price and type of the item, package weight and dimensions, country of origin, and the destination country's taxes, duties, and fees. Sanemiko is not responsible for any additional fees that may apply after a purchase is completed on the website. If your package is subject to customs fees, your package may be held at your local customs administration. Contact your local customs administration to find out your next steps, as you may need to pay additional fees.

Can I make design or detail changes (color, heel height, etc.) to a shoe on your site?

You can request changes in color, heel height, heel thickness, toe and heel openness and closeness, pattern, and embellishment on a shoe found on our site. For this, please contact us before placing an order. The product price may change as a result of the changes made.

Will my wedding shoes have a "good luck" list on the sole?

Yes. Unless you specify otherwise when ordering, all wedding shoes include a "good luck" list tag in the box contents.

Did not find the answer to your question?

Contact Us Our brides and customers are important to us. If you have any questions about our products or your order, you can contact us. We are here to help you! Live Chat Contact Us Email info@sanemiko.net WhatsApp and Contact Line +90 507 240 90 40 @sanemiko

Order and Payment

Optionally, we can produce all shoes to order, according to your measurements.

You can request changes to the color, heel height, heel thickness, toe and heel openness and closeness, pattern, and embellishments on any shoe found on our site. To do this, please contact us before placing your order. The product price may change as a result of the alterations made.

Since products are put into production upon order, you can cancel your order within 24 hours of placing it. To cancel, you must notify us by sending an email to info@sanemiko.net with your order number. Your refund will be credited to your credit card within 5 to 7 business days. Cancellation requests made after 24 hours will not be accepted.

Yes. Unless otherwise specified when ordering, all bridal shoes include a "may you be next" tag in the box.

Shipping and Delivery

The shipping time for each product can be found in the "Shipping and Delivery" section on the product page. You will be informed by e-mail for the products you order. Our shipments originate from Izmir. Our company is not responsible for delays caused by the shipping company. Deliveries cannot be made on public holidays and weekends.

Since the products are custom-made, your order is processed after your payment is made. For this reason, we do not have a cash on delivery option. You can take advantage of our installment options for credit cards through our website.

Your order is being shipped with Yurtiçi Kargo.

In general, the recipient is responsible for paying additional costs such as customs duties, taxes, and clearance fees. These fees can vary widely and are often dependent on the item's price and type, package weight and dimensions, country of origin, and the destination country's taxes.

Sanemiko is not responsible for any additional charges that may apply after a purchase is completed on its website.

Exchange and Return

If you experience any issues with the shoe size, you are entitled to a free exchange for the exact same model, color, and heel height. Exchanges for other reasons are not accepted unless there is a manufacturing defect.

For in-stock items, you may request an exchange for the product(s) you purchased within 2 business days from the date you received your order. For exchanges/alterations, both shipping costs (round trip) are borne by the customer. The product must be returned with its original box/packaging and tag.

Since the products are personalized according to your requests and produced specially for you, we do not have a return option unless there is a manufacturing defect.

Size incompatibility, tonal differences in product color due to lighting in the photo shoot, shedding due to the structure of the material used in the product are not considered manufacturing defects. The packaging of the product you wish to return must be undamaged and unused. You can exercise your right to return within 5 business days.